Introduction & Scope
Habazie takes your privacy seriously. This Privacy Policy explains how we collect, use, and protect your information through our website and mobile platform.
By creating an account with Habazie, you agree to this Privacy Policy. This policy applies to all Habazie services — website, app, live chat support, email, and any other channel of communication.
This policy works alongside our Terms & Conditions works in conjunction with this policy. Reading both documents together will give you a complete picture of your rights and our responsibilities.
What information we collect
Habazie only collects the data needed to deliver its services and maintain security. We don't believe in gathering information beyond what is necessary.
| Data type | What information | When It Is Collected |
|---|---|---|
| Identity | Name, date of birth, national ID number | During registration & KYC |
| Contact | Mobile number, email address | Upon Registration |
| Financial | BKash/Nagad number, transaction history | At the time of payment |
| Device | IP address, browser, operating system | Every session |
| Usage | Betting history, favorite games, login times | While using the platform |
- Passwords are always stored as hashed values — no one can read them, not even Habazie staff.
- National ID information is used solely for KYC verification and is stored on a separate secure server.
- Mobile banking numbers are used solely for transactions — not for marketing or any other purpose.
Why We Collect Your Information
Habazie uses your information only for specific, legitimate purposes. There is a clear reason behind every piece of data we collect:
- Account Management: To create, verify, and manage your account.
- Payment Processing: To process deposits and withdrawals securely.
- Fraud Prevention: To detect and prevent suspicious activity.
- Service Improvement: Usage patterns are analyzed to improve your experience on the platform.
- Legal Compliance: To comply with applicable laws and regulations.
- Customer Support: To resolve your issues as quickly as possible.
- Responsible Gaming: To identify signs of problem gambling and offer timely support.
We may send you promotional emails or SMS, but only if you gave your consent at registration. You can withdraw that consent at any time.
Who Your Data Is Shared With
Habazie does not sell your personal data to any advertisers or third parties. However, it may be shared with specific parties in limited circumstances:
- Payment Gateway: Only the information necessary to process transactions with bKash, Nagad, or your bank.
- Identity verification service: With trusted verification partners for the KYC process.
- Law enforcement agencies: As required by authorities under a court order or legal obligation.
- Game software providers: Limited data used solely to verify game outcomes — never personal identity.
Only the minimum necessary information is shared in each of the above cases. All partners are contractually obligated not to pass this data to third parties or use it for any other purpose.
Cookies & Tracking Technologies
Habazie uses cookies and similar technologies to enhance your experience and ensure platform security. Cookies are small data files stored in your browser.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Login sessions, security verification | Cleared at end of session |
| Functionality | Remembering your language, theme, and preferences | 30 days |
| Analytics | Understanding and improving how the site is used | 90 days |
- Habazie does not use third-party advertising cookies.
- You can disable cookies from your browser settings, though some features may not work as expected.
- Analytical cookies are completely anonymous — they contain no personally identifiable information.
Data Retention Period
Habazie does not retain data longer than necessary. Each type of data has a defined retention period:
- Account Information: For as long as your account remains active. After closure, up to 5 years where required by law.
- Transaction records: Retained for 5 years in accordance with financial regulations.
- KYC Documents: Up to 3 years after account closure.
- Support Conversations: 1 year after the issue is resolved.
- Session Logs: Retained for 90 days for security purposes, then automatically deleted.
Once the retention period ends, all data is securely and permanently deleted. Partial or incomplete deletion is against our policy.
Your Rights
Every Habazie member has the following rights over their personal data. To exercise any of these rights, email us at support@habazie.app.
We generally respond within 30 business days of receiving a rights request. For complex cases, this may extend to a maximum of 60 days.
Protection of Minors
Habazie strictly prohibits its services for anyone under 18. Our privacy policy pays special attention to protecting the data of minors.
- Age is verified at registration, and KYC documents may be requested if there is any doubt.
- If any minor's data is found in our system, it is immediately deleted and the account is closed.
- If parents have concerns, they can report them to support@habazie.app.
If you suspect your child is using Habazie, contact our support team immediately. We will act promptly.
Privacy Policy Updates
Habazie may update this Privacy Policy as our services evolve or legal requirements change. For every update, we follow the steps below:
- You will be notified by email at least 7 days before any significant changes take effect.
- The "Last Updated" date at the top of the page will be revised accordingly.
- Continued use of our services after any changes will be considered acceptance of the updated policy.
- If you do not agree, you may close your account and withdraw your balance.
An archive of previous versions is kept on file and can be sent upon request.
Contact & Complaints
For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please get in touch with us:
- Email: support@habazie.app
- Response Time: Typically within 24–72 hours
- Live Chat: Always available in the bottom-right corner of the website
If our response to your complaint is unsatisfactory, you have the right to escalate the matter to the relevant data protection authority.
At Habazie, your privacy is more than a document — it is the foundation of how we do business. You trusted us with your information, and protecting that trust is our responsibility.